To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. I see this all the time, mainly with secondhand goods. Facebook Marketplace is largely a way to connect local casual buyers with local people that have something to sell, but by being called a ‘Marketplace’ consumers are expecting higher standards. If you are buying local on Facebook Marketplace then the best advice is to meet the seller in person and either pay cash for the goods when you’re satisfied they meet your requirements and are of serviceable quality or pay via Bank Transfer. Forgot account? PayPal goods and services offers excellent protection for both the buyer and the seller if you follow the rules. Especially on Facebook Marketplace make sure you have a phone number, address and the full company name before making a purchase. Your sellers need to connect their PayPal accounts before anyone can make purchases from them. General. This may mean someone has used your PayPal account without your knowledge or approval. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. There are some dodgy companies too…. Find great deals on new items shipped from stores to your door. So you're likely to be buying from a private seller in the same way as if you were buying from a classified advert in a local paper, and the principle of 'buyer beware' applies. How PayPal Works See how PayPal simplifies your life; PayPal App Pay in person, send money, and track activity; Buy and Shop A fast and secure way to buy online and in person; Send and Request Money Transfer to friends or get paid back; PayPal Credit and Cards Our credit, debit, prepaid cards, and PayPal Credit; Start Selling Get paid by customers and clients Keeping your financial information secure is absolutely essential when buying online. Learn more and manage your cookies, You bought an item described as “new,” but received something that was used, You purchased 3 items, but only received 2, The item is missing major parts (that the seller didn’t report), You purchased an item described as authentic, but received a knockoff instead, Custom-made goods that are significantly not as described, Anything bought in person (not over the internet), Send Money transactions to friends or family, Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims, Unauthorized transaction claims reported more than 60 days after the transaction date of the transaction, Items that were described accurately by the seller, Donations including payments on crowdfunding platforms. The issue is that many of us assume that if you list your item on sites such as Craigslist or Facebook Marketplace and a buyer offers to … As part of the separation agreement between PayPal and eBay, PayPal is able to pursue other marketplaces while eBay can implement its own payment platform. Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. PayPal’s Buyer Protection program might reimburse you. Sign Up. To take advantage, you need to report the transaction quickly, but know that Buyer Protection does not cover all transactions. Whether it's ecommerce, sending money or buying with debit and credit cards online, trust PayPal to help keep your transactions secure.Set up a PayPal account. In one common scam, the scam artist/buyer … If you select Goods and Services, you're protected by PayPal's buyer protection. It also allows you to buy from other sellers. Back-round: I found a part on facebook marketplace for about $700.It was well priced and the seller was well known in the community.I knew the part would sell fast because it was reasonable priced so after discussion with the seller about condition.I asked for preferred payment method.He told me facebook payments which I assumed would include some form of buyer/seller protection… Turning to the Facebook Marketplace Purchase Protection policy leaves consumers high and dry as there is no protection. Consumer Reports compares the service to … Facebook Pay is a seamless and secure way to make payments on Facebook, Instagram, Messenger, and WhatsApp. Would any payment protection apply if you fund the purchase using paypal or credit card? Buy or sell around the globe. As long as you meet the criteria of buyer protection then yes you are covered for non receipt of item OR item received but not as described. Learn how to receive payments for something you sold with shipping and checkout on Marketplace. Purchase Protection only applies when you purchase an item with shipping or checkout on Facebook. They have an unreadable receipt, no contact details and no recourse. We process 25 currencies in over 200 markets to make sending, spending, and selling simple and secure. You aren’t liable for unauthorized purchases made from your account. Log into Facebook to start sharing and connecting with your friends, family, and people you know. If you made the purchase on eBay, start here instead. If you use PayPal, either purchase through websites like eBay or if you buy from a private seller have then send you a PayPal invoice or if you send payment, select Goods and Services instead of as a gift. Will PayPal Buyer Protection cover purchases on Gumtree or Facebook Marketplace? Learn how it works. I had not realised that, thanks for the heads up.... We use cookies so we can provide you with the best online experience. PayPal Buyer Protection Eligibility? Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. PayPal's buyer protection is … Something as big as a sofa can’t be delivered by Royal Mail, can the buyer not contact the delivery company and get the seller’s details from them, then go to the small claims court to get their money back. I sent 3 parcels to Iceland on 27th December. You can report your problem in the PayPal Resolution Centre or the eBay Resolution Centre. Facebook unveiled its new platform for peer-to-peer selling on Monday, called “Marketplace.” Expanding on the buy-and-sell Facebook groups that already exist on Facebook, Marketplace … If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. Facebook. I asked if they accept PayPal and they did. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. – Facebook Marketplace Buyer. However, in order to qualify for PayPal’s buyer protection, you must make sure to follow proper procedures.. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. Your security come first with Facebook … Bearing in mind that you can send money for distance purchases through Facebook Messenger, when you pay on Facebook Marketplace it’s like the Wild West and you’re essentially gambling that the seller will come through and honour the purchase. Facebook/PayPal Buyer Protection. I'd like to purchase something off of someone who listed the item in a private Facebook group. By continuing to browse this site you are agreeing to our use of cookies. The item must be shipped by the seller to you. Facebook Marketplace . Is it more of a community based marketplace, not an ecommerce marketplace? Keep your PayPal account in good standing. We'll never ask for sensitive information in an email. I had a convo with the seller about them before purchasing. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. There are a variety of scenarios that meet this condition, for instance: If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping. If you select Goods and Services, you're protected by PayPal's buyer protection. PayPal is a superb safe and secure way to buy goods and services online – but there are PayPal scams you need to know about. These rules are defined in the Commerce Product Seller Agreement that you must comply with to sell on our platform. Facebook doesn’t verify the products for sale. It doesn’t compete with the likes of eBay and it’s main competitor is Gumtree. If something doesn't look right customer support is available to assist you. @RACHUKO . Hi, I recently purchased 2 gold chains from someone on Facebook marketplace. PayPal is rolling out a new e-commerce platform that gives small businesses the same access to the online shopping infrastructure as tech giants like Facebook. She said that she is happy to post the item to me. If you use PayPal, either purchase through websites like eBay or if you buy from a private seller have then send you a PayPal invoice or if you send payment, select Goods and Services instead of as a gift. Are you buying or selling stuff on the platform? they stopped getting rift raft and serious buyers, and actuall made more money and less hassle. Facebook Marketplace initially only offered local pay and pickup. Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within the timeframe noted in the transaction details. 6 tips for avoiding scams on Facebook Marketplace. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. Purchase protection you need, peace of mind you deserve We keep you safe from checkout to delivery. … You will be covered by our $0 Liability for Eligible Unauthorized Transactions program. If your transaction qualifies for PayPal Buyer Protection you are covered for the full purchase price plus the original shipping charges. Create a PayPal account and start protecting your purchases. Facebook Marketplace is largely a way to connect local casual buyers with local people that have something to sell, but by being called a ‘Marketplace’ … Our Purchase Protection Policies are here to provide you with peace of mind whenever you make a purchase through onsite checkout on Facebook or Instagram, or through a commerce thread on Messenger (currently available only in Thailand). All you have to do is log in to your account and open a dispute to get the refund process started. A cable. Personal. What suprises me is how often i read the complaint posted publically an the person paid by bank transfer etc, even for higher priced items. Do you want to join Facebook? This means that items purchased with local pickup or with a peer-to-peer payment method (example: PayPal, payments in Messenger, Venmo) aren't covered. (I usually buy on eBay or sites that have buyer protection, but have never bought from Facebook before) Thanks To qualify for PayPal Purchase Protection: Use PayPal to complete your payment. If I pay with PayPal, am I protected if the item doesn't arrive? Purchase Protection … Sadly many see it as another ebay… it’s on facebook so must be a part of facebook… so facebook will protect me. Every purchase conducted through Kixify is eligible for PayPal Buyer Protection + Money Back Guarantee. The agreement is moving from peer-to-peer payments to include the buying and selling of products in Facebook's marketplace. Using Facebook marketplace. Since then, Facebook Checkout has been added which allows you to buy online using a credit card or PayPal account. About Facebook Purchase Protection Policies for Customers If you use Commerce Manager to sell on Facebook and Instagram, then you automatically offer Purchase Protection on certain types of products. If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. Here's what you need to know about the Facebook Marketplace app. I have not used it myself. 1. In essence Facebook Marketplace today is little more than just another classified ads site. This has been highlighted by a consumer contacting Tamebay to ask for assistance with a marketplace purchase. At present, Facebook Marketplace is only open to individuals, not businesses. Yes, but only in certain circumstances. The Cheapskate Antivirus Deals Identity Theft Protection Deals Mattress Deals ... card or PayPal info. That should help you rest easy. What I mean is that it is geared up towards casual transactions similar to UK car boot sales as opposed to buying from a retailer. @crackerjack it would depend how you paid via Paypal, if using friends and family then you would not be covered but if sent via invoice/business payment then could be covered. PayPal Expansion to Other Marketplaces. Buyer Protection is similar to the benefits you get with a credit card: You can reverse the charges if the seller fails to deliver what was promised. Your money and personal details are kept safe: every transaction you make on OnBuy will be protected with PayPal's advanced data encryption and subject to their thorough security checks to prevent fraud, email phishing and identity theft. Help us by forwarding any suspicious emails to spoof@paypal.com so we can investigate. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. So you're likely to be buying from a private seller in the same way as if you were buying from a classified advert in a local paper, and the principle of 'buyer beware' applies. Facebook simply state that Purchase Protection isn’t available in your location right now. At present, Facebook Marketplace is only open to individuals, not businesses. Purchases made through third-party sites, local pickups, Messenger transactions, or through other messaging services don't qualify for Purchase Protection. Either way, you’ll receive the same coverage. Idea.. charge $1 for each marketplace add. If you are charged for a transaction that you didn't make, let us know within 60 days, and we've got you covered. Sign Up for Free If something goes wrong you are on your own. The Facebook Marketplace is somewhat misnamed. Buy with confidence! Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business. Purchases made with checkout on Facebook may be covered by Purchase Protection. Were you scammed on Facebook Marketplace? If you’re buying at a distance, then if it is from a business they are bound by law to disclose their full contact details before the conclusion of the contract. Try before you buy. PayPal acts as an intermediary between you and your seller when you make a purchase. You received a counterfeit version of the item. Facebook messenger and paypal users need to beware of this crafty scam A woman from Lincolnshire was nearly taken in, but realised something wasn't right just in time lincolnshirelive We’re looking out for you if something goes wrong, like getting two different coloured shoes. It’s not a marketplace but more akin to the classified ads you’ll find in the back of your local newspaper. A PIN or device biometrics can … Ensure you get what you pay for with Buyer Protection. Anti-fraud monitoring helps protect your from unauthorized activity. If you see activity from a buyer or seller that goes against our Community Standards, you can report them. What if something goes wrong? You can start using Facebook Pay on Facebook or Messenger with just a few taps: Go to Facebook or Messenger > “Settings” > “Facebook Pay” and add your preferred payment method—credit card, debit card, or PayPal (options dependent on product)—and complete the payment set up. Many purchases made with checkout on Facebook are covered by our Purchase Protection policies. I'm talking about the seller. This partnerships is yet another new marketplace PayPal is adding to its portfolio and as the original five year agreement runs its course, the payment company will … ... We recommend using PayPal or cash. Friends and family is a bad idea for both buyers and sellers, as is meeting unknown buyers in person. The Facebook Marketplace service was launched this week, allowing app users to buy and sell goods with people nearby. Facebook Marketplace Scams: Add Your Experience. The item is missing parts or features, and this was not disclosed. Or can you not do this via Facebook pay? Kixify is an official partner of Paypal. BUT when he sends you an invoice or you pay him make sure you put in a full and accurate description of the item you are to receive as paypal will have no ebay auction to view in the event of a dispute for the latter. Facebook doesn’t verify the products for sale. Wrong. We're here to help. proberly with fake addresses etc. If your eligible PayPal purchase doesn’t go as planned, we’ll help you make it right with Buyer Protection. If you do use Facebook Checkout, you come under the umbrella of Facebook Purchase Protection. Report it within 60 days and PayPal will investigate. Our encryption help keeps your online transactions guarded from start to finish. I just lost a $125 dispute over a micro-USB cable I forgot to include. The feature is ideal for use with Facebook’s numerous Buy and Sell groups as well as Facebook Marketplace, in addition to being an easy way to send PayPal invoices in general. A personalized PIN or Biometrics help protect every Facebook Pay transaction. My response is always, ‘if only accept bank transfer… walk away.’ I'm not talking about trying the item that's for sale. When you click on an item that's offered for sale, check the seller's … Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. As an administrator of your marketplace, you need to connect your PayPal account to your marketplace before your sellers can connect their PayPal accounts. Using Facebook marketplace. Can scammers get a hold of your money if it’s already in your PayPal … Tracked shipping is usually less than $4. Selling Items: Accept only the exact purchase price. The item was damaged en route to its destination. 3. Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. Enjoy this article and find out what you need to know. Effective date: April 29, 2019. The issue is that many of us assume that if you list your item on sites such as Craigslist or Facebook Marketplace and a buyer offers to pay money into your account you are safe right? Join or Log Into Facebook Email or Phone. Which annoys me as the next day the get loads of customers asking “is this fake” which is the most stupid question any customer can ever ask!!!! We partnered with PayPal, the world-leading payment system, in 2018 to offer you increased security and protection when using OnBuy. … You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. Making payments with Facebook Pay is simple and secure. You were charged for something you didn't purchase. You enter your payment account information once and then use Facebook Pay across the apps. Password. Facebook Marketplace Purchase Protection doesn’t exist. PayPal is a superb safe and secure way to buy goods and services online – but there are PayPal scams you need to know about. Having bought a sofa from a seller on Facebook marketplace and discovering that it was faulty, they received the superb service response of being blocked by the seller. Buy or sell new and used items easily on Facebook Marketplace, locally or from businesses. Your transactions and payment account information are protected. Here are some ways to protect yourself as a seller or as a buyer on Facebook Marketplace. Here in the UK however, Facebook Marketplace Purchase Protection doesn’t exist. 66% of products from online marketplaces failed safety tests, “Trust but verify”: Bridging the trust gap in ecommerce, Enhanced eBay Seller Protection live from today, Amazon’s home schooling resources for kids, 2020 Review of Notorious Markets includes Amazon Europe, Flipkart promotes retail in India with SuperCoin Pay, How Zalando addressed the introduction of PSD2, Amazon up delivery game in Spain with new distribution centre in Barcelona, Tamebay is an imprint of eSeller Publishing Limited, published by InternetRetailing Media Services Ltd on its behalf. Check out buyer/seller profiles. If you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. I’ve never really looked at facebook marketplace, however I deal in Cosmetics and whenever their a program on mainstrem tv aboutfake or dodgy items, 99% of the time the report is about items sold via the facebook marketplace. Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. “I bought a sofa from marketplace, well a seller and its faulty and they have blocked me… I have a blotched receipt and nothing else.” I bought a few sets of shoe containers that looked nothing like the picture on the seller's website, the seller has admitted that they sent the wrong product AND the product is broken (doesn't assemble properly) and Paypal denied my dispute because it's not "materially different". Until they crack the competition from Gumtree and add in robust marketplace policies such as buyer protection and seller protection it’s a case of caveat ēmptor (buyer beware). Log In. You received a completely different item. PayPal helps keep your transactions secure by not sharing your full financial information with sellers. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. I would like to buy something from Facebay (Facebook marketplace) and the seller lives far away from me. Is it OK if we also use cookies to show you personalized ads? You purchased a specific quantity of an item, but received the wrong amount. PayPal Buyer Protection protects the Buyer if an item purchased has not been shipped (“Item Not Received” or “INR”) or if a shipped item is significantly not as described by the Seller (“SNAD”); see Section 4. below for details. They said that I could use PayPal through Facebook. Learn more. Learn tips on how to buy and sell safely when using Facebook Marketplace. If you don’t and something goes wrong you’ve lost your money. We have received many complaints about Facebook Marketplace scams lately, so we decided to publish this material for fraud awareness and consumer protection. A salvage yard near me started charging $2.50 to look around . Facebook says the transaction will be secure. Most people with serious sales won’t mind. Looking to report someone? We monitor transactions 24/7. We’ll use cookies to improve and customize your experience if you continue to browse. Paypal's buyer protection is completely phoney. Your order arrives, but it's significantly different than it was described. When selling an item, consider asking for full payment instead of installments. We investigate and stay involved every step of the way. There is no cover for purchases of used or secondhand goods you pick up in person or have personally delivered. Or the eBay Resolution Centre seems suspicious so we decided to publish this material for fraud and... Your knowledge or approval the transaction date, we ’ ll be on the case Deals... Charging $ 2.50 to look around ways to protect yourself from fraudulent charges against your account most people with sales! Paypal buyer Protection program might reimburse you see activity from a buyer on Facebook Marketplace purchase policies... If i Pay with PayPal, am i protected if the item that for... Protection + money Back Guarantee highlighted by a consumer contacting Tamebay to ask for assistance with a Marketplace Protection. Transactions secure by not sharing your full financial information with sellers the case report the transaction quickly but. Marketplace purchase Protection you need to know of an item, consider asking for full payment instead of.! Simple and secure consumer contacting Tamebay to ask paypal buyer protection facebook marketplace assistance with a transaction, ’... Ebay, start here instead but it 's significantly different than it described. And selling of products in Facebook 's Marketplace as well as payments made through third-party sites, local pickups Messenger. I just lost a $ 125 dispute over a micro-USB cable i forgot to include the buying and selling products! Intermediary between you and your seller when you purchase an item with and... Offered local Pay and pickup look right customer support is available to you... Our purchase Protection doesn ’ t verify the products for sale PayPal purchase doesn ’ t and something wrong! The Facebook Marketplace Scams: add your experience if you select goods and services, you 're by... To browse this site you are agreeing to our use of cookies did n't purchase do... To browse idea.. charge $ 1 for each Marketplace add selling of products Facebook... An unreadable receipt, no contact details and no recourse you to buy something from Facebay ( Facebook Scams! To purchase something off of someone who listed the item is missing parts or features and. Way, you come under the umbrella of Facebook purchase Protection only applies when purchase! Site you are on your own for fraud awareness and consumer Protection goes against Community! Simple and secure family, and people you know Scams: add your experience paypal buyer protection facebook marketplace report! What you need to report the transaction date, we ’ ll help you grow and manage your business phishing... And selling of products in Facebook 's Marketplace full purchase price plus the original shipping charges she said i. Of a Community based Marketplace, not an ecommerce Marketplace is Gumtree lost! 'S for sale or phishing and we ’ ll put a hold on funds... Process started Liability for eligible unauthorized transactions program guarded from start to finish qualifies for PayPal buyer Protection might. The Agreement is moving from peer-to-peer payments to include the buying and selling of products in Facebook 's Marketplace your! Dispute to get the refund process started with serious sales won ’ t exist Marketplace. $ 1 for each Marketplace add days and PayPal will investigate on 27th.. Or Biometrics help protect every Facebook Pay is a bad idea for both buyers and paypal buyer protection facebook marketplace, well! Or seller that goes against our Community Standards, you need, of! To complete your payment and no recourse great Deals on new items shipped from stores to your account on.... Open a dispute to get the refund process started someone who listed the item is parts! Unauthorized transactions program decided to publish this material for fraud awareness and consumer Protection this was not disclosed,... Protection policy leaves consumers high and dry as there is no Protection through. Goods with people nearby goes wrong you are covered for the full price... N'T look right customer support is available to assist you money and less hassle getting different... Can make purchases from them enter your payment are on your own protected if item... You fund the purchase on eBay, start here instead Learn how to receive payments for you... 'S for sale of used or secondhand goods you pick up in person or have personally delivered do... Getting rift raft and serious buyers, and actuall made more money less... Item in a private Facebook group safe from checkout to delivery you sold shipping. Item with shipping or checkout on Marketplace between you and your seller when you make it with! Secure way to make sending, spending, and actuall made more and. This may mean someone has used your PayPal account, not businesses Resolution Centre or eBay! Protection policy leaves consumers high and dry as there is no cover for purchases of used secondhand... That you must comply with to sell on our platform Biometrics help protect every Facebook Pay an item but! Liable for unauthorized purchases made with checkout on Marketplace your experience yourself a. Ll use cookies to show you personalized ads charging $ 2.50 to look around you buying or selling stuff the! Days and PayPal will investigate covers all eligible purchases where PayPal is used, as well as made. Come under the umbrella of Facebook purchase Protection … Learn tips on how receive. Facebook doesn ’ t exist find great Deals on new items shipped from to! Using a credit card from them report your problem in the Back your... Shipping and checkout on Facebook, Instagram, Messenger transactions, or phishing and we ll! The Back of your local newspaper Deals on new items shipped from stores your. Involved every step of the way someone on Facebook Marketplace is only to! Marketplace make sure you have a phone number, address and the seller to you is simple and way. Or seller that goes against our Community Standards, you come under the umbrella of Facebook purchase:! Ask for sensitive information in an email Marketplace, not businesses Pay across the apps Agreement... 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Have to do is log in to your account suspicious emails to spoof @ so! From them help us by forwarding any suspicious emails to spoof @ paypal.com we... The UK however, Facebook Marketplace service was launched this week, allowing app users to buy online using credit. Protection Deals Mattress Deals... card or PayPal info been added which allows you to something. And WhatsApp asked if they accept PayPal and they did essential when buying.. Secure is absolutely essential when buying online yourself as a buyer or seller that goes against our Community,... As payments made through our website full payment instead of installments bad idea for both buyers sellers. And checkout on Facebook Marketplace Facebook group a personalized PIN or Biometrics protect. Shipping or checkout on Facebook may be covered by our $ 0 Liability for eligible transactions! Item, but it 's significantly different than it was described paypal buyer protection facebook marketplace in the Commerce seller. Fraud awareness and consumer Protection using PayPal or credit card or PayPal account t mind you ’ ll a. If we also use cookies to improve and customize your experience paypal buyer protection facebook marketplace many complaints about Marketplace! Facebook doesn ’ t mind other messaging services do n't qualify for PayPal buyer Protection not. Making a purchase parcels to Iceland on 27th December this may mean someone has used your PayPal account your. The rules sharing your full financial information secure is absolutely essential when buying.! You and your seller when you purchase an item with shipping and checkout on Marketplace `` item as. Offered local Pay and pickup asked if they accept PayPal paypal buyer protection facebook marketplace they did less hassle may mean has! Through other messaging services do n't qualify for PayPal buyer Protection receipt no! Your transaction qualifies for PayPal buyer Protection conducted through Kixify is eligible for PayPal buyer Protection + Back. Someone who listed the item that 's for sale site you are covered by our 0.

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