Students get 20% off! Good offers, smooth ordering process and quick delivery. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. We will pass this onto the team accordingly. I have never had such good service in the past few years. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the ever-present man. Mens Lyle and Scott Gilzean Trainers Runners Lace Up New. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Within Lyle & Scott there are several ranges Golf, Classic and Contemporary. $72.30. Discover Lyle And Scott T Shirts for men online with Mainline Menswear. © 2021 Trustpilot, Inc. All rights reserved. Free delivery & returns available. Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! The Lyle & Scott collection of jackets and coats on Mainline Menswear are suitable for any weather, season or occasion. As all of our products have a 12 month guarantee, we can certainly resolve your issue with no hassle! Made a couple of purchases via the Ebay site and had to exchange as wrong size. Make offer - Lyle & Scott 1874 Vulcanized Canvas Leather Sneakers Army Terraces Plimsol 2020 Lyle & Scott Halket White Gum Sole Mens Canvas Trainers uk size 11 £28.00 Thank you for your help and understanding with the problem that occurred. This again shows their excellent customer service. Lyle and Scott Hadrian Trainers. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White . You just need to send over some photos and the details of your purchase. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. 10/10 ❤️. © 2021 Trustpilot A/S. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Please try your search again later. This is Why I love this brand and website! $51.63 + shipping . Very happy with all aspects and would highly recommend and will use myself again in future. ... Find answers in product info, Q&As, reviews There was a problem completing your request. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. Mens Footwear from Lyle & Scott. I should soon get a new coat and I do hope that my previous jacket was indeed just a defectuous product. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. We will pass this onto the team accordingly. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Thanks again Jess. Very happy with all aspects and would highly recommend and will use myself again in future. I had cause to contact Lyle and Scott due to a faulty hoodie. Although I had a DHL tracking number, it never arrived with Lyle & Scott. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the everyday man. Good offers, smooth ordering process and quick delivery. Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. Hello Neil, thank you so much for the lovely feedback! 63%. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. 67%. $160.00. Thank you for your help and understanding with the problem that occurred. So sorry to hear you were unhappy with your recent experience in a store of ours! One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. Customer service was excellent and emails were responded to quickly and efficiently. Lyle And Scott Pullover Hoodie Green at Mainline Menswear. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. Would defiantly buy for again knowing how good their customer service is! Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. Shop polo shirt, jumper & sports styles with Lyle & Scott. shipping: + $4.30 shipping . Although I had a DHL tracking number, it never arrived with Lyle & Scott. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! Sizes: 9. Secure Payment. Thanks! At the end, Wast of money. L&S team. All rights reserved. And now i have sent at least 5 mails to lyle and scott, without any answer. Jess was super helpful rectifying an issue I had with an item. Visit the Lyle & Scott Store. Discover the latest collection of Lyle & scott, founded in 1874.The Scottish label have become a style staple with their youthuf slim cuts and iconic eagle branding.There is never a time Lyle and Scott isn't appropriate and eager to be worn. I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. £75. Lyle and Scott was founded in 1874 as a knitwear company in Hawick, Scotland. The Lyle & Scott label is obsessed with the details that go into products and make a collection versatile. Does’t fit any more. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Shop Lyle & Scott Trainers / Training Shoe at Stylight: 24 products in stock Must-Haves 2021 Variety of colours Sale: up to −54% » Shop now! L&S team. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. 40%. Great shirt but never gone buy them again. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. Lyle And Scott Mcmahon Leather Lace-up Casual Trainers Grey Yellow uk 12 eu 46. Thank you so so much guys! Ridiculously bad. Hello Paul, so sorry to hear this! Although I had a DHL tracking number, it never arrived with Lyle & Scott. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Jess was super helpful rectifying an issue I had with an item. Bedecked with striking chunky soles and embossed with the signature brand labelling, they pair well with a white t-shirt and ripped jeans for a classic outfit. Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. Hello, so sorry to hear this! Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. Thanks! The first mail i … £110. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. 5 stars all the way. Highly recommended and will definitely be shopping again. Lyle and Scott Aurea Trainers. Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. Lacoste Adidas Originals Ralph Lauren Nike Converse Vans Adidas Hugo Boss. I called DHL express and told them it was wrong, and they said that lyle and scott told them the jacket costed 600 Euro, and not 60 Euro which it actually costed.So lyle and scott did a mistake. Lyle and Scott Mcmahon Textured Trainers. Bad service. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. Hello Scott, we are so sorry to hear of your recent experience! Look forward to hearing back from you. Add mens trainers from. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. Shocking. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! Just had the worst experience ever trying to purchase items of their amazing website. £40.50. £51. Filter By Filter Sort by ... Lyle and Scott Shankly II Lace Up Trainers. The company began by developing high quality underwear for Victorian Britain. I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. ... FAQ Trending Now Over 100 Designer Brands Over 66,000 Positive Reviews Saved My Bag Account Menu Brands. Look forward to hearing back from you. Sizes: 8, 9, 10. My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Shocking. Hello Adegun, we are so sorry to hear this has happened! Invest in iconic fashion with something from our range of Lyle & Scott. I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. We will be sure to pass on the feedback to the team. Premium outerwear, knitwear and casual wear, crafted with timeless style. At the end, Wast of money. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Shop for the latest range of shirts, jumpers, cardigans, polo shirts & polo shirts available from Lyle & Scott. Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. You can wear him a few time when I wash them it get smaller and smaller. Never again . I should soon get a new coat and I do hope that my previous jacket was indeed just a defectuous product. From Casualwear to the Classic Menswear and much more check out our latest range. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital Publishing Made Easy: Prime Now 2-Hour Delivery on Everyday Essentials : Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Hello Scott, we are so sorry to hear of your recent experience! ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital & Print Publishing Made Easy: Prime Now 2 … I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. A well-deserved 5 rating stars for them! Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! Great job! We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. £110. Lyle & Scott continue to maintain their simple and classic approach to style with their collection of jackets and coats. Lyle and Scott Coats & Jackets Mens. Excellent product and quick and polite response from customer service. Sometimes, it's all about the trainers. Hi Lindsey, thanks so much for this! Lyle and Scott Vintage low profile lace-up trainers. Free delivery & returns available. I had some excellent customer service from Jade R at Lyle and Scott. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Hello Julian, so sorry to hear this! Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Does’t fit any more. Thanks. Lyle and Scott. Used to be my favorite shop but now never again. Hello, so sorry to hear this! Second time I have purchased a shirt which has come with a fault. Highly recommended and will definitely be shopping again. Please do reach out to us should you need any further assistance. 5 stars all the way. So not a very good excuse given Lyle. Thanks. Lyle and Scott Men. You just need to send over some photos and the details of your purchase. Used to be my favorite shop but now never again. A winter jacket without the bulk, Lyle & Scott's Lightweight Puffer Jacket is a light and simple style designed to keep you protected from the elements. This is Why I love this brand and website! Bestsellers. ... Lyle & Scott trainers in brown. Footwear. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. £85. An elasticated cuff and hem retain heat, and a hood with adjustable cord adds extra protection. These shoes are all about the bold debossed branding, the subtle perforated detailing at the toe and the chunky rubber outsole with waffle design for improved traction. £44. Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. Minimalist style and subtle detailing goes a long way with the McMahon low top leather trainers. Free delivery & returns available. They have, in my opinion, gone above and beyond to put things right. off. Click here for Lyle And Scott Vintage Mens Cooper Trainers White at MandM Direct. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Cheapest prices online. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Great shirt but never gone buy them again. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Style simplified. For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. 41%. Hi Diana! Thank you so so much guys! Wouldn't recommend you purchasing anything from Lyle and Scott. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Just spent £300 at Timberland today with no problems. £36. Lyle & Scott Trainers In Grey. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! Lyle & Scott plus blackwatch check shirt in green. Can wear him a few time when I wash them it get and! Gilzean Trainers Runners Lace Up Trainers ensemble by getting-up in these Cowie Trainers lyle and scott trainers review! And customer services none existent with all aspects and would highly recommend and will use myself again in future a! S will see this and give Jade praise because that lady deserves it Lace for... Their courier Mens Trainers Lyle and Scott Cowie Trainers by Lyle and Scott Hadrian Trainers my previous was. 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