If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. We will also contact you or parent/guardian near the expiry date of the Zip card to tell you about your future ticketing options. Answer 1 of 14: Hello, We are a family of 4 arriving in Gatwick Airport with an 8yo and 13yo kids. TfL's ticketing systems record the location, date and time a Zip card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. TfL also uses external service providers to operate 'back office' technical services and customer database management. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. Children’s ZIP Oyster cards, London Freedom Pass, 60+ London Oyster photocard and Veterans Oyster photocard holders can NOT travel free on the these routes If you’re travelling between Gatwick Airport and London Victoria, please be aware that there are two fares in operation. In doing so, the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform us if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. If you contact our Customer Services in connection with your Zip card, we will create a record of this. The post office validates Zip card applications on our behalf when you're unable to do this online. Individuals will not be identified using this information. If your parent/guardian would like to close their Oyster Photocard web account, they should contact Customer Services or contact our Privacy and Data Protection team. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. (If … The Oyster card is a permanent reusable electronic ticket of credit card size (see image above) which is topped up from time to time by its owner with cash that is used to pay the fares. 16+ Zip 2020 prices Daily Anytime Daily Off-peak Monthly Annual Zone Pay as you go Travelcards Caps Day Anytime Day Off-peak 7 Day Zones 4-5 £6.15 £6.15 £19.10 £13.50 £13.50 £51.90 £540 Apply for photocards and manage your account. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. You cannot get an Oyster card with a discounted or child-rate season ticket from Oyster online. The personal information we hold about you or your parent/guardian includes: 1. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. We may send you or your nominated parent/guardian a text message to let you know when applications are open for the next school year, or that your card is on its way. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. We may also use the outcome of our analysis to contact you or your nominated parent/guardian directly, with advice to touch in and out at the correct stages of a journey. If you phone TfL, your call may also be recorded for training and quality purposes. Visitor Oyster cards, Oyster cards and contactless payment cards are the cheapest way to travel in London. We'll post your 11-15 Zip Oyster … If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. You can then add a Young Visitor Discount to the card at a ticket office or visitor centre, which will give 11-15 year olds half price pay-as-you-go travel. If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. The name of your educational establishment or training provider 5. We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. Visitor Oyster cards, Oyster cards and contactless payment cards are the cheapest way to travel in London. Scanned image of your passport details page (which includes your photograph and passport number) 3. We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. ), A colour image of your child' machine readable passport. You pay an administration fee of £15 using a credit or debit card. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their Zip journeys (for example, for refund purposes). Where you have given your consent to TfL, for example: you have asked the contact centre to resolve an issue or complaint for you. You pay an administration fee of £15 using a credit or debit card. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including Customer Services support. TfL will retain personal information in line with its data retention policies. Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. To buy a discounted Off-Peak Day Travelcard at London Overground, TfL Rail, National Rail Station ticket office or Visitor Centre, you must show your Railcard or Annual Gold Card to staff. If we withdraw your travel concession, we will write to your parent or guardian, signposting a number of organisations that offer appropriate volunteering opportunities. If we can verify your child's identity online, we'll post their 11-15 Zip Oyster photocard within one week of applying. If your child was 15 … In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. Your child may not need a 5-10 Zip Oyster photocard to get free and discounted travel on some services in London. Oyster pay as you go. Your continued use of the site will mean that you accept those revisions. Alternatively, you can download a verification letter from your TfL account and take it to a London post office with proof of your age (this can be a passport, European ID card, birth certificate or biometric residency permit). https://tfl.gov.uk/fares/free-and-discounted-travel/16-plus-zip-oyster-photocard If you don't live in London and you're visiting with children who don't have an 11-15 Zip Oyster photocard, they can get discounted travel for up to 14 days with the Young Visitor discount: The discount can be added to a standard Oyster card or Visitor Oyster card by a member of staff at: The children must be with you when you ask for the Young Visitor discount. When you apply, you agree that Zip Oyster photocard holders will comply with our Young Person's Behaviour Code. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Zip cards. The personal information we hold about you or your parent/guardian includes: 1. Your … Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority, Child rate pay as you go fares on Tube, DLR, London Overground, TfL Rail (excluding between West Drayton and Reading) and Emirates Air Line, A colour image of your child' machine readable passport. It is promoted by Transport for London and can be used on travel modes across London including London Underground, London Buses, the Docklands Light Railway (DLR), … Please make a journey using the Oyster card and try again the next day. She will be 15 when we arrive in London. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. For further assistance, please contact TfL Customer Services on 0343 222 1234 (8am - 8pm). All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. Information about your parent/guardian, which includes name, email address 4. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £15.00 administration fee. Use your current Oyster card to create an account. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. On some occasions, TfL may 'auto complete' a journey for you if you do not tap your Zip card on a yellow reader at both ends of your journey. The same applies if you use your Zip card on river services operated by other companies. We will be travelling to London for the 1st time in December and staying in Lambeth. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. 0 hanno firmato. ‎Manage your adult Oyster and contactless cards on the move with the app. If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. Using your Visitor Oyster Card is easy: simply place your Oyster card on the yellow card readers at the start and end of your journey on Tube, London Overground and National Rail services. If you or your nominated parent/guardian signs in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. We will not use your passport information for any other purpose. Set up Auto top-up TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. TfL Oyster and contactless app. If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. What is a Visitor Oyster card? The Government has issued a statement on the TfL funding … 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. A Visitor Oyster card is a smartcard pre-loaded with pay as you go credit that you can use to travel in London. The image must show the photo, personal details and passport number, Details from your child's machine-readable passport to verify their identity (If you can't provide this, follow the instructions online. Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. Oyster cards are electronic smartcards that are used to pay for public transport in London. ‎Manage your adult Oyster and contactless cards on the move with the app. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. We will use your personal information to ensure compliance with the Behaviour Code and the Terms and Conditions of the Zip scheme you have applied for. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. This must be in .png or .jpg format and be less than 6MB. You pay an administration fee of £15 using a credit or debit card. The typical saving made on an 11-15 Zip photocard is £160 per year. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. Arriviamo a 1.500. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £20.00 administration fee. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. (If … Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. However, no other data is stored on the Oyster card itself (eg name or address). This must be in .png or .jpg format and be less than 6MB. (If … Is the only way a 13 year old and 17 year old can get reduced rates on public transportation is by getting a Zip photo card? We may also suspend or withdraw Zip cards based on eligibility concerns, purchases, or subsequent top ups and disable web accounts based on online activities. Children aged 5-15 can get a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard, when accompanied by an adult buying a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard at a ticket machine, using a valid: When travelling, you must accompany children whilst using your discounted Off-Peak Day Travelcard. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. You will have the … We will spend about 2 weeks in London. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. Use an Oyster card to pay as you go to travel on our transport. On services operated by the railways such as Gatwick trains for example, only children under 5 travel free, child rate fares are available with the appropriate age Oyster Zip card. Oyster cards are electronic smartcards that are used to pay for public transport in London. We also publish guidance on the steps you and your parent/guardian can also take to protect your personal information. A parent or guardian must apply for an 11-15 Zip Oyster photocard. The amount is even greater for 16+ Zip Oyster cardholders with a typical saving of £450 per year. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. This page was last updated in February 2020. If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. Information about your parent/guardian, which includes name, email address 4. Do kids need a Zip Oyster card? Here’s a comparison between Pay as you go Oyster card single fares and the standard tube ticket fare from a ticket machine (‘Cash single’). Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. (Redirected from Zip card) For other uses, see Oyster. If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. Single fare finder. If you use a pink card reader, that data will be used to confirm you took a particular route and charge you accordingly. Find out more. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Once you get your 11-15 Zip Oyster photocard, you can use it straight away. Find fares. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. Keep free travel for kids and teenagers with Zip Oyster card. Top up anytime, anywhere and manage your cards on the go. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Answer 1 of 16: I have a 14 year old. Call recordings made when you contact Customer Services are kept for 6 months. Elena Zennaro ha lanciato questa petizione e l'ha diretta a Boris Johnson e a 1 altro/altra. The parent or guardian must create the web account and apply online for their child. You or your named parent or guardian can see your journey history online by signing into your TfL account or you can request a copy by calling Customer Services. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. Currently, the Zip Oyster card allows young people to move freely around London — whether to visit family, attend … IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. For the purposes of these Terms and Conditions the parent/guardian/ applicant over 18 will be referred to as the web account holder and the applicant (or photocard holder) is the person who will be receiving a 16+ Zip Oyster photocard. The name of your educational establishment or training provider 5. Applying online. A parent or guardian can then apply for a 16+ Zip Oyster photocard. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. This includes payment card data which is handled in accordance with the Payment Card Industry Data Security Standard ('PCI DSS'). An alternative to Zip Oyster Cards(£10 - £20 depending on the age group) for short term visitors is to get a Visitor Oyster card which costs £3. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. For journeys in central London (zone 1), ticket prices are more than 50% cheaper with an Oyster card. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Should I apply for the 11-15 zip Oyster card online? Check the cost of a single journey between two stations. We'll post your 11-15 Zip Oyster … It is a quick and easy way to pay for single journeys on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line cable car, Thames Clippers River Bus and most National Rail services in London. For access to other personal information please see the section on Subject Access requests in Access your data. For the 'performance of a contract', for example: in connection with the terms and conditions of the particular Zip card you have applied for, Reducing all crime and antisocial behaviour on and around the public transport network, Creating crime and antisocial behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, The right to complain to the regulator - the Information Commissioner's Office. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. 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