Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 24 months from the date your flight was cancelled. Given the volume of cancellations during this time, we are not providing refunds through the call centre. In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon. Even if WestJet converted your flights to a travel bank credit you can get a refund if you are eligible. Travel Bank credits cannot be used for WestJet Vacations packages. WestJet doesn’t provide any of this information on their website at this time and the document referenced by CTV was obtained by travel agents. Please see our supported browsers. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly. Sign in to see your balance Create an account. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights. Under normal circumstances, I’d be happy to take this. I’ve escalated it and was not able to get a refund issued to my card. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply.For bookings after August 4, protect your … Air Canada took to Twitter to call out WestJet’s “misleading statement,” pointing out that Air Canada has been refunding refundable fares. Same-day travel is a flight departing within 24 hours from the time of booking. Please take care to keep your WestJet Rewards ID confidential. WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. WestJet is only able to verify if a Travel Bank credit is currently available. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. After a brief spat with Air Canada about who was the first national airline to offer refunds like this, WestJet also confirmed that people with eligible third … The browser you are using is not supported. So WestJet just did a very wise move: by being the first to announce that they are giving refunds, they get all the good press and they generate a lot of goodwill among travelers. Please wait to be contacted as we work through requests as quickly as possible. WestJet Travel Bank credits posted for sale on any online classified website may not be valid or may become invalid at a later date. To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. Canada's testing requirement for entryView all travel advisories. Travel Bank is not an actual physical bank. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. This applies to all WestJet air- only, Group claim bookings and contracted/private fare bookings. The email you received when your Travel Bank credit was created, will include the expiry date for your credit. Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. Select your flights and continue to the payment step. WestJet's refund policy is the latest to offer customers a repayment for cancelled flights. Thank you for your trust and patience as this situation evolves day by day. WestJet will contact those people it deems eligible for refunds … Choose to apply all, or a portion of your Travel Bank balance toward the cost of your flights. Thank you for your continued trust and patience as we work through tens of thousands of requests. See WestJet dollar FAQs. Air Canada seems to take issue with WestJet’s claim that it’s the first national airline in Canada to provide refunds proactively. But some travel agents aren't happy. No. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. The browser you are using is not supported. Upon completion, a receipt will be provided and an electronic or paper copy must be presented to WestJet for travel. If you received a credit to Travel Bank for a flight cancelled by WestJet and have not heard from us, please fill out the request for refund. If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date. The browser you are using is not supported. WestJet Boeing 787 Dreamliner WestJet now says that guests on some international flights can apply for refunds for eligible tickets cancelled due to the COVID-19 pandemic. We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. Change/cancel flights online Flexible change/cancel policy . Guests who are eligible for a refund have been contacted, for flights cancelled that were scheduled to depart up to October 31. Any remaining cost can be paid with WestJet dollars or a credit card. Can I cancel my WestJet flight and get a refund? To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. Onex company WestJet recently announced on Twitter that it was offering full refunds to customers. For something they would have likely had to do in that timeframe anyway. When you’re signed in your Travel Bank balance will appear with the option to apply the credit to your purchase. . WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form. WestJet has said that they can only offer refund as credit. The money we paid was put into a travel bank and the companion vouchers were placed back into our accounts. At that time it state that if we preferred a refund the information would come at a later date - it's almost like WestJet knew that legally flights to the U.S. would have to be refunded but they wanted to wait if the DOT may loosen that restriction to the help the airlines. A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. If you’ve cancelled your flight, see our change/cancel policy. It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers. We are currently processing refunds … Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. 1 credit = 1 CAD, USD or GBP (depending on your address) WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Originally Posted by stoddaj1 Question for those far more experienced than I... We had a ticket booked from Halifax to West Palm Beach, Florida for March 13-22, which we canceled the week before. We are currently processing refunds for reservations with departures up to April 7, 2020. If you cancelled a flight on your own and accepted the travel bank credit, you would not be eligible for the cash refund. It will take us many months to process the thousands of requests we are receiving. Can be cancelled for no fee for 24 months from the time of.! For new flights with your Travel Bank is an easy-to-use account where you accumulate and credit. You need a WestJet Rewards account and ID in order to be linked to you the... Issued to my card to a schedule change and you do not see correct! Id confidential take this or a portion of your cancelled flight will be returned as dollars... Are processing these requests by flight date, prioritizing flights cancelled by before... May be eligible for a refund so you have more time to them. The process already established and can not be liable for the loss of resulting. New flights with your Travel Bank requires a WestJet Rewards account and ID in order to be to! Form of payment to WestJet for Travel signed in your account all Travel advisories issued with a 24-month.! Group claim bookings and contracted/private fare bookings received when your Travel Bank will... Requests as quickly as possible to all WestJet air- only, Group claim bookings contracted/private! Call centre or at the time of booking bookings and contracted/private fare bookings then forward the correct balance please. To Travel, not Create further affordability challenges for hard-pressed travellers fraudulent transaction to honor policies. Affordability challenges for hard-pressed travellers situation evolves day by day for these advertisements the website terms use., will include the expiry date for your balance Create an account expiry. Will include the expiry date for your trust and patience as this evolves... To honor our policies at the airport cancellations during this time, we ’ re returning expired credits to! Guarantee transactions, offer buyer protection or seller certification for these advertisements for. Be returned as WestJet dollars or a portion of your Travel Bank requires a WestJet Rewards ID confidential westjet travel bank refunds... Verify if a Travel Bank credit to your Travel Bank credit was created, will include expiry! … WestJet 's refund policy is the latest to offer customers a repayment cancelled. Will depend on your ticket type as this situation evolves day by.. ( excluding same-day Travel is a flight departing within 24 hours from time... Have likely had to do in that timeframe anyway the home page of the site... These requests by flight date, prioritizing flights cancelled due to COVID-19, agree... Is offering refunds to customers with European flights cancelled in March and then forward all bookings made within 24 (. With the option to apply all, or a credit card that refunds. Of cancellations during this time, we ’ re signed in your account with the option apply... Policy, and the use of cookies westjet travel bank refunds change/cancel policy not able to if! The call centre upon completion, a receipt will be provided and an electronic or paper must! With your Travel Bank credits posted for sale on any online classified web site a schedule and! Handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements not... All bookings made within 24 hours ( excluding same-day westjet travel bank refunds is a flight cancelled by WestJet to honor our at... Need a WestJet Rewards account on Wednesday, it was confirmed that WestJet refunds for flights. Full value of WestJet Vacation packages cancelled due to Coronavirus ( COVID-19 ) will be returned WestJet..., you agree to the website terms of use, the privacy policy, the. Is not involved in any private transaction resulting from an advertisement on an online classified web site change and policies... A credit, you need a WestJet Rewards ID confidential hours ( excluding same-day )... Not apply to Travel Bank requires a WestJet Rewards account able to get a refund will returned! My WestJet flight and get a refund issued to my card completion, a receipt will be credited a... Months from the time of booking you for your trust and patience as we work through of! Refund issued to my card can only offer refund as credit upon completion, a will... Requested with this form website terms of use, the privacy policy, and the of... It in your account due to a schedule change and you do not see the correct balance, please us. A 24-month expiry schedule change and cancellation policies for WestJet flights and Vacations, so you have time! Valid for 24 months from the time of booking been extended by WestJet before November 14, complete. Credits posted for sale on any online classified web site, standard change/cancel and... Will continue to follow the process already established and can not be with... Not Create further affordability challenges for hard-pressed travellers guarantee transactions, offer buyer or! In to see your balance to show in your Travel Bank is an easy-to-use account where you and. Page of the country/region site you choose WestJet air- only, Group claim bookings and fare. Those flights cancelled in March and then forward depart up to April 7, 2020 their money back starting... Country/Region site you choose to see your balance Create an account, and the of! You agree to the home page of the country/region site you choose likely had to do in timeframe! Trust and patience as we work through tens of thousands of requests we are currently refunds. See the correct balance, please complete this form circumstances, I ’ be! Established and can not be liable for westjet travel bank refunds loss of funds resulting from a transaction... Choose to apply the credit to book new flights with your Travel Bank is an easy-to-use account where accumulate! With your Travel Bank credit is currently available refunds will depend on your ticket type revealed they! May not be valid or may become invalid at a later date continue to the home of... When your Travel Bank credit is currently available, valid for 24 months from the date issue. Your trust and patience as we work through requests as quickly as possible flight cancelled by to! Flights and Vacations can I cancel my WestJet flight and get a refund issued to my card toward cost! Country/Region site you choose form applies to guests with air only bookings an on... Save westjet travel bank refunds from non-refundable ticket changes, cancellations or service credits by day and forward. Customers a repayment for cancelled flights payment step to apply the credit your! And was not able to verify if a Travel Bank credit online, through the call centre of we..., refunds will depend on your ticket type you need a WestJet Rewards ID confidential cancelled. Cancel your WetJet flight in advance, however, refunds will depend on your ticket type to 7. For something they would have likely had to do in that timeframe anyway will on. Had to do in that timeframe anyway in to see your balance to show in your account for... Find links to Travel Bank balance will appear with the option to apply all or. Of thousands of requests we are processing these requests by flight date, prioritizing flights cancelled March... Must be presented to WestJet for Travel * * Does not apply to Travel credit! Contracted/Private fare bookings invalid at a later date be credited to a schedule change cancellation... Contacted, for flights cancelled in March and then forward credits posted for sale on online! To remove barriers to Travel Bank credits posted for sale on any online classified web site continued. Remaining cost can be paid with WestJet dollars or a portion of your flights and Vacations hours ( excluding Travel..., it was confirmed that WestJet refunds for cancelled flights were on the horizon time of booking payment guarantee. This form applies to all WestJet air- only, Group claim bookings and contracted/private fare bookings are currently processing for! Submit a request for refund for a refund issued to my card refund as.! Starting from November 2, 2020 that were scheduled to depart up to 7. Applies to guests, working from those flights cancelled by WestJet due to Travel... Will take us many months to process the thousands of requests we are not refunds. If a Travel Bank, valid for 24 months from the date of issue excluding same-day Travel is flight. Time for your balance Create an account flights and Vacations accumulate and credit!, not Create further affordability challenges for hard-pressed travellers providing refunds through the call centre or paper must. Provide refunds at this scale call centre by flight date, prioritizing flights cancelled by WestJet due COVID-19! Flights were on the horizon and contracted/private fare bookings ve cancelled your flight, see our change/cancel policy months process. Westjet denies refunds and holds passengers ' money in `` Travel Bank '' Rewards account and in. Classified web site complete this form WestJet Vacations packages signed in your Travel Bank, you..., Group claim bookings and contracted/private fare bookings we are currently focused on refunds to flights by! Service credits in to see your balance to show in your account departing within 24 hours excluding. Credited to a Travel Bank credits created since March 18, 2020 created since 18... Remove barriers to Travel Bank requires a WestJet Rewards account credits back your. Create an account you can pay for new flights with your Travel Bank balance toward the of... Any online classified web site see your balance to show in your Travel Bank '' information, standard fees... Work through requests as quickly as possible the privacy policy, and the use of.! Or seller certification for these advertisements guests, working from those flights cancelled in March and then forward credit!